Last Updated: April 7, 2026
Urban Logistics TMG LLC (“Urban Logistics TMG,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, use our services, communicate with us, or otherwise interact with us online.
This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you may have regarding your information.
1. Scope of This Privacy Policy
This Privacy Policy applies to information collected through:
2. Information We Collect
We may collect information you provide directly to us, including:
We may also collect information automatically when you use our website, including:
If you contact us by phone or through a call tracking number, we may collect call-related information such as your phone number, call date and time, call duration, and other call analytics. Where permitted by law and where enabled, calls may also be recorded or monitored for quality assurance, training, security, or business purposes.
3. How We Collect Information
We collect information in several ways, including when you:
We also collect information through cookies, pixels, tags, scripts, analytics tools, CRM systems, automation platforms, call tracking systems, and similar technologies.
4. How We Use Your Information
We may use your information to:
5. Cookies, Pixels, and Tracking Technologies
We use cookies and similar technologies to support website functionality, security, analytics, marketing, and performance optimization.
These technologies may include:
We may use these tools to:
You can control cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.
6. Analytics and Advertising Technologies
We may use analytics and advertising technologies, including tools such as Google Analytics, Meta Pixel, and similar marketing or reporting platforms, to better understand how users interact with our website and advertising.
These tools may collect information such as:
We use this information to:
7. CRM, Automations, and Communication Platforms
We may use customer relationship management systems, automation platforms, and communication tools to organize contacts, manage inquiries, send follow-ups, schedule appointments, send marketing messages, and improve customer service.
These systems may store or process information such as:
We use these tools to support operations, manage relationships, and provide more timely and relevant communications.
8. Email and SMS Communications
If you provide your email address or phone number, we may send you service-related communications, follow-ups, appointment reminders, promotional messages, newsletters, or other updates.
By providing your mobile number, you consent to receive SMS or text communications from us to the extent permitted by applicable law. Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.
You can opt out of marketing emails at any time by clicking the unsubscribe link in the email. You can opt out of SMS marketing messages by replying STOP, where applicable, or by contacting us directly.
Even if you opt out of marketing communications, we may still send important non-marketing messages related to services, transactions, support, security, or account activity.
9. Call Tracking and Phone Communications
If you call us, we may use call tracking and related systems to measure advertising performance, improve customer service, document communications, and monitor operational quality.
This may include collecting:
By communicating with us by phone, you acknowledge that call information may be processed in accordance with this Privacy Policy.
10. Google reCAPTCHA and Security Tools
We use Google reCAPTCHA and similar security technologies to help protect our website, forms, and services from spam, fraud, bots, and abusive or automated activity.
These technologies may analyze device, browser, IP, behavioral, and interaction data to determine whether a visitor is a human user and to support website security and abuse prevention.
11. Account Registration and Private Access Features
If you create an account or use any private access features on our website, we may collect and store information necessary to register, authenticate, and manage your account.
This may include:
You are responsible for maintaining the confidentiality of your login credentials and for notifying us if you believe your account has been accessed without authorization.
12. File Uploads and Submitted Documents
If you upload files, forms, records, or supporting documents through our website, we may collect, store, review, and use those materials for business, service, compliance, customer support, operational, or administrative purposes.
Please do not upload confidential or sensitive information unless it is necessary for the services requested and you are comfortable providing it through the website.
13. How We Share Information
We may share your information with third parties as necessary to operate our business, provide services, and support our website and marketing efforts. These may include:
We may also share information in connection with a business transaction such as a merger, asset sale, financing, reorganization, or acquisition.
We do not sell your personal information for money. However, some advertising, analytics, or remarketing practices may be considered “sharing” or similar activity under certain privacy laws.
14. Legal Bases and Compliance
Depending on the laws that apply, we may process your information based on one or more of the following:
15. Data Retention
We retain personal information for as long as reasonably necessary to:
When information is no longer needed, we may delete, anonymize, aggregate, or securely retain it as required or permitted by law.
16. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, and destruction.
However, no website, internet transmission, database, or electronic storage system can be guaranteed to be completely secure. As a result, we cannot guarantee absolute security.
17. Your Privacy Choices and Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
To exercise any privacy rights available to you, contact us using the information listed below. We may need to verify your identity before responding to certain requests.
18. Third-Party Websites and Services
Our website may contain links to third-party websites, tools, services, or resources. We are not responsible for the privacy, security, or content practices of those third parties. You should review their privacy policies before sharing personal information with them.
19. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of the website after any changes are posted means you accept the updated policy to the extent permitted by law.
21. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, you may contact us at:
Urban Logistics TMG LLC
815 W. Edgewood Blvd
Lansing, MI
Phone: (517) 395-5798
Website: UrbanLogisticsTMG.com
Email: edward@urbanlogisticstmg.com